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Terms & Conditions

Introduction

Colour Taxi is a one-stop destination for everything exclusively creative and handcrafted. We aim at providing a wide range of original & exclusive designs on affordable and premium merchandise for art lovers from across the world to add an element of art in their lifestyle!

This website is operated by Colour Taxi. Throughout the site, the terms “we”, “us” and “our” refer to Colour Taxi. Colour Taxi offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Shipping

We at Colour Taxi offer free shipping in India for all orders above INR 999. For orders below INR 999, the shipping charges are INR 99.

All orders usually gets shipped within 4-5 working days. So, you can expect a delivery between 7-10 days.

Exceptions:

For orders containing either t-shirts /embroidery goods/ handicrafts or custom products, do expect a delivery between 12-15 days as these are made to order. 

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies mostly FEDx and Delhivery. Colour Taxi is not liable for any delays in delivery by the Courier Company or on account of any factors beyond the control of Colour Taxi. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Colour Taxi, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement: 

If you have received a damaged product:

  • Please do not worry. Drop us an email at mail@colourtaxi.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What if you have issues with the received product?

  • In such cases, please drop us a mail with all the details and with reference to the mail, you could ship the product back to us to the address which will be communicated through the mail. But, please note that the products purchased can be returned (unopened / unused without damage and with all the tags intact) within 15 daysof receiving the order and please pack the items securely to prevent any loss or damage during transit. We also compensate in such cases with coupon code, so that you shop with us again and let us serve you better.
  • You can choose refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.
  • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
  • Shipping and COD charges are non-refundable. 
  • No return / refund / exchange is possible for customized products unless it is damaged. 

Cancellation:

  • Please mail us at mail@colourtaxi.com for cancellation request if your order has not been shipped yet.
  • Orders can be cancelled only if it has not been shipped from our warehouse. 
  • “No cancellation” applicable for customized products once the order is placed. 
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
  • Once shipped, we will not consider cancellation requests.
  • If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be accepted.

Refund for the cancelled order:

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

Cash On Delivery (COD)

We offer cash on delivery payment option on selected pin codes. Due to a limitation of courier services, we may contact you to pay online / cancel your order, if we are updated by the courier service that the address is not serviceable for COD. 

We will charge INR 150 as COD charges on and above the courier charges if applicable.

Any COD packages that are returned to us will be automatically cancelled in the system. In case you wish to, you could reorder the products online. 

Currency Transactions

All transactions are processed in Indian Rupees (INR) only. 

Processing Orders

Our business hours are 11 am to 8 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email us at mail@colourtaxi.com and we will respond as soon as possible.

Customer Service Policy

Colour Taxi is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 7-11 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 3 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product. 

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes vary.

Ownership, Copyright & Intellectual Property

We respect the intellectual property rights of others and expect you to do the same. It is our policy, in appropriate circumstances and in our discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights, trademarks or other intellectual property rights of others. 

1. a) All Content is owned by Colour Taxi or by others who have licensed their Content to us, and is protected by Indian and international copyright laws, trademark laws, and/or other proprietary rights and laws. Our Services are also protected as a compilation and/or collective work under India and international copyright laws.
b) As between you and Colour Taxi, Colour Taxi owns and retains, solely and exclusively, all rights, title, and interest in and to our Services, the look and feel, design and organization of our Services, all Colour Taxi Content, and the compilation of all Content on our Services, including all copyrights, moral rights, trademark rights, trade secrets, patent rights, database rights, and other intellectual property and proprietary rights therein.
c) These Terms do not grant you any ownership over any Content, or any intellectual property rights in any Content, although you remain the owner of any intellectual property rights that you may have in Your User Content.
d)  These Terms do not grant you the right to use any of our trademarks, service marks, logos, product names, domain names, or other distinctive brand features in any way.
e) We welcome feedback, comments and suggestions about our Services ("Feedback"). However, you acknowledge and agree that we will have the right to use any and all Feedback at our sole discretion, for any and all purposes, commercial or otherwise, without any obligation of any kind to you. In any case, we will have no obligation to act on, use or respond to any Feedback in any way.

2. a) Procedure for Reporting Infringements

If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to us by an email to mail@colourtaxi.com.

If you believe in good faith that any artwork or content made available through Colour Taxi infringes upon your intellectual property rights, you may bring it our attention of claimed infringement to us by providing the full information in writing to us. it is our policy to expeditiously investigate the claim and take appropriate action, as determined by us in our sole discretion. Such action may include without limitation: (a) removing or disabling access to the artwork or content identified in the notice; (b) notifying the applicable artist that we have removed or disabled access to such artwork or content; (c) cancelling orders for products that include the artwork and content identified in the notice; (d) terminating such artist’s account; and (e) terminating and/or retrieving payments of any Artist Revenue Share to such artist.

2.  b) Trademark, Copyright and Restriction

The website (www.colourtaxi.com) and all content including design, illustrations and are created and owned by Colour Taxi. Products available on our website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

2. c) Trademark complaint

Colour Taxi respects the intellectual property of others. In case you feel that your Trademark has been infringed, you can write to us at mail@colourtaxi.com

Limitation of Liability

Given the unpredictability of technology and the online environment, Colour Taxi does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Colour Taxi shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on www.colourtaxi.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at www.colourtaxi.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Colour Taxi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Colour Taxi shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Colour Taxi shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At Colour Taxi, we are committed towards making available to you only exclusive merchandise for which our brand “Colour Taxi” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. When an item featured on www.colourtaxi.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most www.colourtaxi.com products displayed on the website are available while supplies last.

Many of www.colourtaxi.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Colour Taxi, its owners (or any Service Providers) from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Colour Taxi is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Privacy Policy

This privacy policy sets out how Colour Taxi and protects any information that you give on www.colourtaxi.com when you use this website. Colour Taxi is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Colour Taxi may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect?

  • We may collect the following information:
  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We may use the information to improve our products and services.

Screen our orders for potential risk or fraud.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.  

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@colourtaxi.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting only if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us mail@colourtaxi.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Us

We welcome suggestions, questions about our products, feedback, and ideas for new products. Also, If you have any questions or comments about these Terms & Conditions, please write to us at mail@colourtaxi.com or call +91-8861715121.